• Measurement In Weight (Volumetric)
• Length(cm) x Width(cm) x Height(cm) / 6000=Kgs
• Volumetric weight will apply when higher than gross weight
• Waived volumetric weight upto 3kg for parcel with A3 size plastic bag(30x42cm),carton box parcel not included.

Please login to http://www.zebox.my/en/login/enindex to get your Korea warehouse address.

Parcel Restrictions:

• Size limitation
  - Each side cannot exceed 100CM and the sum of all 3 sides cannot exceed 180CM.
   
• If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse.
   
• Weight limitation
  - Every single shipment (Per Tracking number) must not exceed 30 KG.
   
• Only apply for KOREA shipping service.
  - Recently many customer facing high volume metric weight cause of improper packaging from seller.Our company offer discount for those  parcel which  volumetric weight is high but light in actual weight.
  - VM weight( >= 100%) of actual weight ,charged weight will get 20%  discount of volume metric weight. 
  - VM weight (>= 200% ) of actual weight ,charged weight half of volume metric weight+actual weight.
  - Example1: 
  - Actual weight 1.1 kg, volumetric weight 2.50 kg (>= 100% or more of actual weight )
  - Charge weight =2.50kg x 0.8= 2kg
  - Example 2:
  - Actual weight 2.3kg, volumetric weight 17.33kg (>= 200% or more of actual weight )
  - Charge weight =(17.33kg+2.3kg )/2=9.82kg 
  - *This offer is suitable for parcel which is light but big size.
  - All parcel under this requirement will be open and repacking when ship out from Malaysia warehouse.We will not be responsible if short of any items.Order will take 1-3 days to process.
  - Please inform our CS your order number if your parcel fullfill the requirement before payment made.We will not entertaint for pricing revision once payment made.Thank you.
  - Commence on 1st July 2021.
  
  Suspect of prohibited or damaged parcel
  - To reduce customs clearance issues, our warehouse may open parcels and investigate parcels without prior notice.

​​​​​​​​​​​​​​Prohibited Item cannot be loaded on an aircraft.
- Items that cannot be transported by air are a product regulated by the US TSA (Airline Administration).Freighters loaded with general cargo cannot adjust the air pressure, so if the airpressure rises more than 10,000 feet , product leakage or explosion may occur due to the pressure difference.
- All rechargeable batteries containing lithium, such as lithium-ion-Can be shipped if they are inside the machine or installed in the machine :Typically, additional battery products for mobile phones, batteries and cases can be transported together:batteries and case separate types cannot be transported.(Please enquiry to CS for confirmation if you are not sure)
- Liquids that may damage human skin and eyes when exposed-Highly acidic acid (ACID) liquid, coffee machine cleaning liquid, electric razor cleaning liquid (typically Brown product anti-fault / but Philips products can be shipped).
- Products in pill form can be shipped.
- Gas-filled spray (typical flammable product) such like hair spray, paint spray, hair mousse, etc.
- Oil-based paints cannot be transported, water-based paints can be transported.
- Products marked with a flammable, dangerous goods mark or symbol.
- Products containing compressed gas such as co2 cylinder and carbonated beverages.
- Compressor products that use compressed gas in a wine refrigerator.
- Various adult products, drugs, and weapons (including guns/knives, toys but similar products) are prohibited in most countries. 
- E-cigarette, hoverboard. It is said that products with batteries inside the machine can be transported, but the two products above are a product that cannot be transported due to the case of an explosion accident during use.
- Manicure products, hydrogen peroxide, adhesive. The above two products contain a large amount of explosive components (alcohol, hydrogen) and cannot be shipped. And most of the products have a flammable mark.
 
* If you are not sure about the item condition ,please inquiry us in advance before you proceed to place order.Thank you.

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Please login to http://www.zebox.my/en/login/enindex to get your Korea warehouse address.